Exchange Policy

Exchange Summary

At AELVORI, we take great pride in our handcrafted designs and premium tailoring. Once a product has been sold and delivered, we do not offer general returns or refunds.

Eligible domestic orders may request one of two types of exchanges, subject to availability and compliance with the terms below:

• Size Exchange — Swap the same product for a different size. Subject to stock availability of the requested size.
• Style Exchange — Exchange for an entirely different eligible product. The replacement product must be of equal or greater value than the original; the price difference (if any) is charged to the customer.

Exchange Eligibility

• Exchanges are available only for domestic orders within India. International orders are not eligible for exchanges.
• Exchange requests must be submitted within 48 hours of delivery. Requests received after this window cannot be processed.
• Products must be completely unused, unwashed, unworn, returned with original tags intact, and in their original packaging.
• Only one exchange per order is allowed. You may choose either a size exchange or a style exchange — not both.
• Size exchange: The replacement must be the same product in a different size. Subject to stock availability.
• Style exchange: The replacement must be a different eligible product of equal or greater value. If the replacement costs more, the price difference is charged before dispatch. If less, no refund is issued for the difference.

Non-Exchangeable Items

The following categories of products are strictly non-exchangeable:

• Bags
• Home Décor items
• Jewellery
• Sale items & final sale products
• Products marked as non-exchangeable on the product page

Fabric and Color Disclaimer

Please note that we do not accept exchange requests based on minor color differences or fabric texture/material variations. Colors may vary slightly due to camera lighting, studio photography, individual screen settings, and the unique nature of handcrafted fabrics.

Size Exchange Processing Fee

For orders with a total value below ₹1,500, a flat processing fee of ₹99 applies to cover logistics, handling, and reverse shipping. This fee must be paid before the exchange request can be approved.

Orders with a total value of ₹1,500 or above are eligible for a free size exchange — no processing fee is charged.

In the event that your exchange request is reviewed and rejected, any processing fee that was charged will be fully refunded to you.

Style Exchange Processing Fee

Style exchanges (swapping to a different product) carry a base processing fee of ₹199, in addition to any price difference if the replacement product costs more than the original.

If your style exchange request is reviewed and rejected, the processing fee will be fully refunded.

Exchange Process

1. Submit an exchange request within 48 hours of delivery from your Customer Account Dashboard → My Orders → Request Exchange, or via the public exchange request page. Select the exchange type — Size Exchange or Style Exchange — and specify your replacement preference.
2. Size Exchange: If a processing fee applies (orders below ₹1,500), pay the ₹99 exchange fee and upload the payment receipt/screenshot.
3. Style Exchange: Pay the ₹199 base processing fee plus any price difference between the original and replacement product, and upload the payment receipt/screenshot.
4. Our support team will review and approve the request.
5. If reverse pickup is serviceable for your pincode, a reverse pickup will be arranged.
6. If reverse pickup is not serviceable, the customer must self-ship the item (see Self-Shipping rules below).
7. Once the item is received and passes quality check, your replacement will be dispatched within 7–10 working days.
8. For size exchanges: if the requested size is unavailable, a Credit Note valid for 90 days will be issued instead.

Quality Check on Return

All returned items undergo a quality inspection upon receipt. If the item does not meet our return condition requirements (unused, unwashed, original tags intact, original packaging), the exchange request will be rejected and the item will be returned to the customer. Any exchange processing fee paid will be refunded if the rejection occurs before dispatch of the replacement.

Self-Shipping Rules

If reverse pickup is unavailable or if you choose to ship the product yourself, you must ship the item back to our registered address. You must provide us with the courier company name, the AWB tracking number, and proof of dispatch. AELVORI is not responsible for loss or damage during self-shipping transit.

For any queries, contact support at support@aelvori.in.