Store Credit Notes Policy

What Is a Store Credit Note?

A Store Credit Note is virtual store credit (in ₹) issued to your AELVORI account. It can be redeemed at checkout to reduce the payable amount on any future order. Credit Notes are account-specific and are not transferable to cash or any external payment instrument.

How Credit Notes Are Issued

AELVORI issues Credit Notes through the following four channels:

1. Size Exchange — Replacement Unavailable: If you submit a valid size exchange request and the requested replacement size is out of stock, a Credit Note equal to the full product value of the exchanged item will be issued to your account. Note: style exchanges are fulfilled with a physical replacement product; Credit Notes are not issued for style exchanges.
2. Admin Manual Issuance: AELVORI customer care may issue Credit Notes as goodwill compensation, resolution for service issues, or promotional awards at their discretion.
3. Loyalty Points Conversion: You can convert your accumulated AELVORI Loyalty Points into a Credit Note from your account dashboard. See our Loyalty Points Policy for conversion rates and terms.
4. Measurement Profile Welcome Bonus: Complete your first measurement profile on AELVORI and receive a one-time welcome Credit Note of ₹100. This bonus is awarded only once per customer account.

Validity & Expiry

All Credit Notes are valid for 90 days from the date of issuance. Once a Credit Note expires, it cannot be reinstated, extended, or refunded. We recommend applying your Credit Note before it expires.

You can view the expiry date of each Credit Note in your account dashboard under My Account → Credits.

Credit Note Status Types

• ACTIVE: Unused. Full balance available to apply at checkout.
• PARTIALLY USED: Some amount has been applied to an order. Remaining balance is still available.
• USED: Fully consumed — zero balance remaining.
• EXPIRED: Past the validity date. Cannot be used.
• CANCELLED: Invalidated by AELVORI admin. Cannot be used.

How to Use a Credit Note at Checkout

1. Proceed to the checkout page with items in your cart.
2. Enter your Credit Note code in the designated field and apply it.
3. The credit amount will be deducted from your order total. If the credit exceeds the order total, only the order total is deducted — the remaining balance is retained on the Credit Note for future use.
4. Pay the remaining balance (if any) via your preferred payment method.

Transferring Credit Notes

Eligible Credit Notes (those marked as transferrable — typically issued by admin or generated from an exchange) can be transferred to another AELVORI customer account.

• Minimum transfer amount: ₹50 per transfer.
• Maximum transfer amount: ₹5,000 per transfer.
• Recipients can be found by email address or AELVORI username (using @username).
• Transferred Credit Notes cannot be re-transferred — once a note is received via transfer, it cannot be forwarded to another account.
• Credit Notes issued from Loyalty Points conversions or the Measurement Profile Welcome Bonus are not eligible for transfer.

Annual Transfer Limits (per calendar year: Jan – Dec)

• You may send credit note transfers a maximum of 3 times per calendar year.
• The total amount you send across all transfers in a calendar year may not exceed ₹500.
• A recipient may receive credit note transfers a maximum of 3 times per calendar year.
• The total amount a recipient can receive across all transfers in a calendar year may not exceed ₹1,000.

To initiate a transfer, go to My Account → Credits and use the Transfer option on an eligible Credit Note.

Non-Cash Nature of Credit Notes

Store Credit Notes are non-monetary instruments. They cannot be converted to cash, transferred to a bank account, used as payment outside of AELVORI, or exchanged for any external gift cards or vouchers.

Viewing Your Credit Notes

Log in to your account and navigate to My Account → Credits to view all your Credit Notes, their balances, status, expiry dates, and transfer history.

For assistance, contact us at support@aelvori.in.