Refund Policy

No Post-Delivery Refunds

AELVORI operates under a strict No Returns, No Refunds policy after a product has been successfully delivered.

We support size exchanges and style exchanges for eligible domestic orders within 48 hours of delivery. For size exchanges where the requested replacement size is unavailable, a store Credit Note valid for 90 days will be issued. We do not issue cash, bank transfer, or card refunds for delivered items under any exchange scenario.

Eligible Refund Scenarios

Refunds are only issued in the following scenarios:

• An order cancellation request is successfully submitted within 24 hours of placement (pre-dispatch).
• AELVORI cancels your order due to item stockout, pricing errors, or quality check issues.
• In rare cases of verified manufacturing defects (subject to unboxing video proof and quality team approval).

Refund Deductions

No payment gateway fee is deducted on refunds — whether cancelled by the customer within the permitted window or by AELVORI. The full order amount is returned to the original payment method.

Timeline and Method

All eligible refunds are processed and credited back to the original payment method (Credit/Debit Card, Netbanking, UPI, or Wallet). Refunds typically reflect in your account within 7–10 working daysafter approval, depending on your bank's processing cycles.

For queries, please email us at support@aelvori.in.