Loyalty Points Programme

About the Programme

The AELVORI Loyalty Points Programme rewards you for every purchase you make. Earn points on delivered orders and convert them to store credits to save on future purchases.

Earning Points

• Earn 1 point for every ₹1 spent on eligible orders.
• Points are automatically credited to your account after your order is delivered and after the 48-hour exchange window has closed. This ensures points are not awarded on returned or exchanged orders.
• Points are calculated on the net order total (after coupons and discounts). Shipping fees, exchange processing fees, and credit-note-funded portions of an order do not qualify for points.

Point Validity

Loyalty Points are valid for 365 days from the date they are earned. Points that are not converted within this period may no longer be available. We recommend converting your points before they expire.

Redeeming Points

Loyalty Points cannot be applied directly at checkout. They must first be converted into a Store Credit Note, which can then be used at checkout.

• Minimum points required for conversion: 500 points.
• Conversion rate: every 100 points = ₹1 store credit.
• The resulting Credit Note is valid for 90 days from the date of conversion.
• Credit Notes generated from loyalty conversions cannot be transferred to other accounts.

To convert points, go to My Account → Loyalty and use the Convert to Credit option.

Measurement Profile Welcome Bonus

Complete your first AELVORI Measurement Profile and receive a one-time welcome Credit Note of ₹100. This bonus is credited automatically upon profile creation and is subject to the standard Credit Note validity of 90 days.

Learn more about Credit Notes in our Store Credit Notes Policy.

What Qualifies for Points

• Points are awarded on delivered domestic orders.
• Points are not awarded on: exchange processing fees, shipping charges, amounts paid using Credit Notes, or orders that are cancelled or returned.
• Points from one order cannot be split, combined, or transferred to another account.

Managing Your Points

Log in to your account and go to My Account → Loyalty to view:

• Available points (ready to convert)
• Lifetime points earned
• Points converted to credit (cumulative)
• Full transaction history (earn and conversion events)

Programme Modifications

AELVORI reserves the right to modify, suspend, or discontinue the Loyalty Points Programme at any time without prior notice. In the event of programme discontinuation, we will make reasonable efforts to notify customers and provide a window to convert outstanding points.

Loyalty Points have no cash monetary value, are non-transferable between accounts, and cannot be used for any purchase outside the AELVORI platform.

For questions about the loyalty programme, contact us at support@aelvori.in.