Cancellation Policy

Cancellation Window

You can request to cancel your order within 24 hours of order placement.

Please note that cancellations are only possible if the order has not yet been packed, shipped, or dispatched from our facility. Once an order is transitioned to PACKED or SHIPPED, it cannot be cancelled under any circumstances.

How to Request Cancellation

• If you are logged into your account, go to My Account → My Orders, click on the order you wish to cancel, and select Cancel Order.
• Select a reason for cancellation and submit your request.
• Alternatively, you can email our support team at support@aelvori.in with your order number.

Prepaid Order Cancellation

If you cancel a prepaid order, the refund will be processed back to your original payment method.

No payment gateway fee is charged on cancellation refunds — the full order amount will be returned to you.

COD Order Cancellation

Cash on Delivery (COD) orders can be cancelled free of charge within the 24-hour pre-dispatch window.

Cancellation by AELVORI

AELVORI reserves the right to cancel any order due to stock unavailability, pricing errors, production delay issues, quality check failures, or suspect transactions. In such cases, prepaid orders will be fully refunded (no gateway fee deduction will apply).